Unified Communications Market is Anticipated to Grow US$ 350 Bn By 2030

The worldwide Unified Communications market measurement is anticipated to achieve USD 350 billion by 2030 and is anticipated to increase at a CAGR of 22.3% from 2021 to 2030.

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Growth Factors

 The growing adoption of cloud-based unified communication platforms is allowing geographically diverse and dispersed teams to work together and collaborate mutually in real-time via voice and video conferencing. The transition toward the cloud is also allowing enterprises to curb capital spending by adopting an operational cost model that will enable them to pay on the basis of the capacity they require.

Enterprises have transitioned to Unified Communications (UC) solutions to reduce operating expenses, increase revenues, and strengthen customer relationships. UC enhances the decision-making process by integrating various communication tools into a single platform. Thus, unified communications solutions are typically deployed to foster cross-functional activities and yield positive results.

Scope of the Unified Communications Market

Report Coverage Details
Market Size USD 350 Billion by 2030
Growth Rate CAGR of 22.3% From 2021 to 2030
Base Year 2020
Historic Data 2017 to 2020
Forecast Period 2021 to 2030
Segments Covered Product, Solution, Organization Size, End-use
Regional Scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Companies Mentioned Cisco Systems Inc.; Avaya, Inc.; Alcatel-Lucent; IBM Corporation; Plantronics Inc.

Report Highlights

The on-premise segment dominated the unified communications market in 2021 and accounted for over 51% of the global revenue share. However, the sales of the new on-premise unified communications system and licenses are expected to continue to decline over the period owing to the deployment complexity and challenges in managing a modern full stack UC platform.

On the other hand, the hosted UC segment is expected to record the highest CAGR due to lower capital expenditure, operating expenses, and total ownership costs. Enterprises are shifting toward hosted UC solutions for scaling up their storage capacity owing to the simple and predictable operating cost model.

The instant and unified messaging segment dominated the market in 2021, accounting for over 35% revenue share. This can be attributed to an emerging need among businesses to engage in quick communications between peers and get real-time notifications of scenarios in mission-critical situations.

Voice is still the preferred mode of communication among enterprises. However, businesses are also widely demanding video and messaging services to enable more expansive communication. This has increased the demand for audio and video conferencing solutions in enterprises.

Large enterprises accounted for a revenue share of over 80% in 2020. Tech-savvy employees demand an advanced level of communication at work to increase efficiency and productivity. Furthermore, the growing millennial population at workplaces and the requirement of multi-channel are driving the growth of the market.

Many vendors have shifted their focus to Small and Medium-sized Businesses (SMBs), which earlier did not comprise the primary market due to the high cost of on-premise equipment and lack of awareness about UC’s potential benefits.

The enterprises sector accounted for the largest revenue share of 50% in 2021. Factors such as increasing business operations and a higher number of cross-functional teams and remote workers have facilitated corporations to deploy unified communication solutions at the enterprise level to ensure seamless communication practices.

The government sector captured a significant market share, accounting for over 26% of the global revenue in 2021. The government sector is widely deploying video conferencing tools for effective communications between remote offices of different departments.

Europe dominated the market for unified communications in 2021 with a revenue share of 36% and is estimated to dominate the market over the forecast period. The increasing UC demand in the region has given numerous vendors the opportunity to establish their businesses

Asia Pacific is expected to exhibit the highest CAGR over the forecast period. The growth can be attributed to the increasing emphasis on collaboration and cost-cutting practices to ensure better resource utilization in the region. Sectors such as Banking & Financial Services (BFS), Business Process Outsourcing (BPO), government, telecom, logistics, and hospitality have turned to unified communications to enable efficient services.

Key Players

  • Cisco Systems Inc.
  • Avaya, Inc.
  • Alcatel-Lucent
  • IBM Corporation
  • Plantronics Inc.

Market Segmentation

  • Product
    • Hosted
    • On-premise
  • Solution
    • Instant & Unified Messaging
    • Audio & Video Conferencing
    • IP Telephony
    • Others
  • Organization Size
    • SMEs
    • Large Enterprises
  • End-use
    • Enterprises
    • Education
    • Government
    • Healthcare
    • Others
  • Regional
    • North America
      • U.S.
      • Canada
      • Mexico
    • Europe
      • Germany
      • U.K.
    • Asia Pacific
      • China
      • India
      • Japan
      • South Korea
      • Australia
      • New Zealand
    • South America
      • Brazil
    • Middle East and Africa

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Reasons to Purchase this Report:

– Market segmentation analysis including qualitative and quantitative research incorporating the impact of economic and policy aspects
– Regional and country level analysis integrating the demand and supply forces that are influencing the growth of the market.
– Market value USD Million and volume Units Million data for each segment and sub-segment
– Competitive landscape involving the market share of major players, along with the new projects and strategies adopted by players in the past five years
– Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis, and strategies employed by the major market players

Table of Contents

Chapter 1.  Introduction

1.1.  Research Objective

1.2.  Scope of the Study

1.3.  Definition

Chapter 2.  Research Methodology

2.1.  Research Approach

2.2.  Data Sources

2.3.  Assumptions & Limitations

Chapter 3.  Executive Summary

3.1.  Market Snapshot

Chapter 4.  Market Variables and Scope

4.1.  Introduction

4.2.  Market Classification and Scope

4.3.  Industry Value Chain Analysis

4.3.1.    Raw Material Procurement Analysis

4.3.2.    Sales and Distribution Channel Analysis

4.3.3.    Downstream Buyer Analysis

Chapter 5.  Market Dynamics Analysis and Trends

5.1.  Market Dynamics

5.1.1.    Market Drivers

5.1.2.    Market Restraints

5.1.3.    Market Opportunities

5.2.  Porter’s Five Forces Analysis

5.2.1.    Bargaining power of suppliers

5.2.2.    Bargaining power of buyers

5.2.3.    Threat of substitute

5.2.4.    Threat of new entrants

5.2.5.    Degree of competition

Chapter 6.  Competitive Landscape

6.1.1.    Company Market Share/Positioning Analysis

6.1.2.    Key Strategies Adopted by Players

6.1.3.    Vendor Landscape

6.1.3.1.        List of Suppliers

6.1.3.2.        List of Buyers

Chapter 7.  Global Unified Communications Market, By Product

7.1.  Unified Communications Market, by Product, 2021-2030

7.1.1.    Hosted

7.1.1.1.        Market Revenue and Forecast (2017-2030)

7.1.2.    On-premise

7.1.2.1.        Market Revenue and Forecast (2017-2030)

Chapter 8.  Global Unified Communications Market, By Solution

8.1.  Unified Communications Market, by Solution, 2021-2030

8.1.1.    Instant & Unified Messaging

8.1.1.1.        Market Revenue and Forecast (2017-2030)

8.1.2.    Audio & Video Conferencing

8.1.2.1.        Market Revenue and Forecast (2017-2030)

8.1.3.    IP Telephony

8.1.3.1.        Market Revenue and Forecast (2017-2030)

8.1.4.    Others

8.1.4.1.        Market Revenue and Forecast (2017-2030)

Chapter 9.  Global Unified Communications Market, By Organization Size

9.1.  Unified Communications Market, by Organization Size, 2021-2030

9.1.1.    Small & Medium Enterprise

9.1.1.1.        Market Revenue and Forecast (2017-2030)

9.1.2.    Large Enterprise

9.1.2.1.        Market Revenue and Forecast (2017-2030)

Chapter 10.      Global Unified Communications Market, By End-use

10.1.        Unified Communications Market, by End-use, 2021-2030

10.1.1.  Enterprises

10.1.1.1.      Market Revenue and Forecast (2017-2030)

10.1.2.  Education

10.1.2.1.      Market Revenue and Forecast (2017-2030)

10.1.3.  Government

10.1.3.1.      Market Revenue and Forecast (2017-2030)

10.1.4.  Healthcare

10.1.4.1.      Market Revenue and Forecast (2017-2030)

10.1.5.  Others

10.1.5.1.      Market Revenue and Forecast (2017-2030)

Chapter 11.      Global Unified Communications Market, Regional Estimates and Trend Forecast

11.1.        North America

11.1.1.  Market Revenue and Forecast, by Product (2017-2030)

11.1.2.  Market Revenue and Forecast, by Solution (2017-2030)

11.1.3.  Market Revenue and Forecast, by Organization Size (2017-2030)

11.1.4.  Market Revenue and Forecast, by End-use (2017-2030)

11.1.5.  U.S.

11.1.5.1.      Market Revenue and Forecast, by Product (2017-2030)

11.1.5.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.1.5.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.1.5.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.1.6.  Rest of North America

11.1.6.1.      Market Revenue and Forecast, by Product (2017-2030)

11.1.6.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.1.6.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.1.6.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.2.        Europe

11.2.1.  Market Revenue and Forecast, by Product (2017-2030)

11.2.2.  Market Revenue and Forecast, by Solution (2017-2030)

11.2.3.  Market Revenue and Forecast, by Organization Size (2017-2030)

11.2.4.  Market Revenue and Forecast, by End-use (2017-2030)

11.2.5.  UK

11.2.5.1.      Market Revenue and Forecast, by Product (2017-2030)

11.2.5.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.2.5.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.2.5.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.2.6.  Germany

11.2.6.1.      Market Revenue and Forecast, by Product (2017-2030)

11.2.6.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.2.6.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.2.6.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.2.7.  France

11.2.7.1.      Market Revenue and Forecast, by Product (2017-2030)

11.2.7.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.2.7.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.2.7.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.2.8.  Rest of Europe

11.2.8.1.      Market Revenue and Forecast, by Product (2017-2030)

11.2.8.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.2.8.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.2.8.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.3.        APAC

11.3.1.  Market Revenue and Forecast, by Product (2017-2030)

11.3.2.  Market Revenue and Forecast, by Solution (2017-2030)

11.3.3.  Market Revenue and Forecast, by Organization Size (2017-2030)

11.3.4.  Market Revenue and Forecast, by End-use (2017-2030)

11.3.5.  India

11.3.5.1.      Market Revenue and Forecast, by Product (2017-2030)

11.3.5.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.3.5.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.3.5.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.3.6.  China

11.3.6.1.      Market Revenue and Forecast, by Product (2017-2030)

11.3.6.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.3.6.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.3.6.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.3.7.  Japan

11.3.7.1.      Market Revenue and Forecast, by Product (2017-2030)

11.3.7.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.3.7.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.3.7.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.3.8.  Rest of APAC

11.3.8.1.      Market Revenue and Forecast, by Product (2017-2030)

11.3.8.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.3.8.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.3.8.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.4.        MEA

11.4.1.  Market Revenue and Forecast, by Product (2017-2030)

11.4.2.  Market Revenue and Forecast, by Solution (2017-2030)

11.4.3.  Market Revenue and Forecast, by Organization Size (2017-2030)

11.4.4.  Market Revenue and Forecast, by End-use (2017-2030)

11.4.5.  GCC

11.4.5.1.      Market Revenue and Forecast, by Product (2017-2030)

11.4.5.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.4.5.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.4.5.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.4.6.  North Africa

11.4.6.1.      Market Revenue and Forecast, by Product (2017-2030)

11.4.6.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.4.6.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.4.6.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.4.7.  South Africa

11.4.7.1.      Market Revenue and Forecast, by Product (2017-2030)

11.4.7.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.4.7.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.4.7.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.4.8.  Rest of MEA

11.4.8.1.      Market Revenue and Forecast, by Product (2017-2030)

11.4.8.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.4.8.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.4.8.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.5.        Latin America

11.5.1.  Market Revenue and Forecast, by Product (2017-2030)

11.5.2.  Market Revenue and Forecast, by Solution (2017-2030)

11.5.3.  Market Revenue and Forecast, by Organization Size (2017-2030)

11.5.4.  Market Revenue and Forecast, by End-use (2017-2030)

11.5.5.  Brazil

11.5.5.1.      Market Revenue and Forecast, by Product (2017-2030)

11.5.5.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.5.5.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.5.5.4.      Market Revenue and Forecast, by End-use (2017-2030)

11.5.6.  Rest of LATAM

11.5.6.1.      Market Revenue and Forecast, by Product (2017-2030)

11.5.6.2.      Market Revenue and Forecast, by Solution (2017-2030)

11.5.6.3.      Market Revenue and Forecast, by Organization Size (2017-2030)

11.5.6.4.      Market Revenue and Forecast, by End-use (2017-2030)

Chapter 12.  Company Profiles

12.1.              Cisco Systems Inc.

12.1.1.  Company Overview

12.1.2.  Solution Offerings

12.1.3.  Financial Performance

12.1.4.  Recent Initiatives

12.2.              Avaya, Inc.

12.2.1.  Company Overview

12.2.2.  Solution Offerings

12.2.3.  Financial Performance

12.2.4.  Recent Initiatives

12.3.              Alcatel-Lucent

12.3.1.  Company Overview

12.3.2.  Solution Offerings

12.3.3.  Financial Performance

12.3.4.  Recent Initiatives

12.4.              IBM Corporation

12.4.1.  Company Overview

12.4.2.  Solution Offerings

12.4.3.  Financial Performance

12.4.4.  Recent Initiatives

12.5.              Plantronics Inc.

12.5.1.  Company Overview

12.5.2.  Solution Offerings

12.5.3.  Financial Performance

12.5.4.  Recent Initiatives

Chapter 13.  Research Methodology

13.1.              Primary Research

13.2.              Secondary Research

13.3.              Assumptions

Chapter 14.  Appendix

14.1.              About Us

14.2.              Glossary of Terms

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