[150+ Pages Report] As per the latest Research and survey report issued by Precedence Research, the global customer relationship management market was valued at around USD 61.57 billion in 2021 and is expected to register revenues worth USD 170 billion by the end of 2030, growing at an exceptional CAGR of approximately 13.3% between 2022 and 2030.
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Customer Relationship Management Market Report Scope
A recent study by Precedence Research on the customer relationship management market offers a forecast for 2022 and 2030. The study analyzes crucial trends that are currently determining the growth of the customer relationship management market. This report explicates on vital dynamics such as the drivers, restraints, and opportunities for key market players, along with key stakeholders as well as emerging players associated with the manufacturing of customer relationship management. The study also provides the dynamics that are responsible for influencing the future status of the customer relationship management market over the forecast period.
A detailed assessment of the customer relationship management market value chain analysis, business execution, and supply chain analysis across regional markets has been covered in the report. A list of prominent companies operating in the customer relationship management market along with their product portfolio enhances the reliability of this comprehensive research study.
Competition Landscape
The report has engulfed a chapter on the global customer relationship management market’s competitive landscape, which provides detailed analysis and insights on companies offering customer relationship management. Profiles of key companies, along with a strategic overview of their M&A and expansion plans across geographies, have been delivered in this chapter. This chapter is priceless for report readers, as its enables them in gauging their growth potential in the market and implement key strategies for extending their market reach.
This chapter offers key recommendations for both new and existing market participants, enabling them to emerge sustainably and profitably. Intelligence on the market players has been delivered on the basis of their product overview, SWOT analysis, key developments, key financials and company overview. Occupancy of these market participants has been tracked by the report and portrayed via an intensity map.
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Some of the Prominent Players in the Customer Relationship Management Market Include:
- Salesforce.com, Inc.
- Oracle Corporation
- ADOBE INC.
- SugarCRM Inc.
- Insightly Inc.
- Microsoft Corporation
- SAP SE
- Zoho Corporation Pvt. Ltd
- Copper CRM, Inc.
- Creatio
Customer Relationship Management Market Segmentation
By Component
- Software
- Services
By Deployment
- On-Premise
- Cloud
- Hybrid
By Application
- Marketing and sales automation
- Customer management
- Lead generation and customer retention
- Others.
By End User
- BFSI
- Manufacturing
- Retail and consumer goods
- Health care
- IT and telecommunications
By Solution
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Social Media Monitoring
- Others
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprise
Regional Segmentation
- Asia-Pacific [China, Southeast Asia, India, Japan, Korea, Western Asia]
- Europe [Germany, UK, France, Italy, Russia, Spain, Netherlands, Turkey, Switzerland]
- North America [United States, Canada, Mexico]
- South America [Brazil, Argentina, Columbia, Chile, Peru]
- Middle East & Africa [GCC, North Africa, South Africa]
Regional Analysis
The research report includes a detailed study of regions of North America, Europe, China, Japan and Rest of the World. The report has been curated after observing and studying various factors that determine regional growth such as economic, environmental, social, technological, and political status of the particular region. Analysts have studied the data of revenue and manufacturers of each region. This section analyses region-wise revenue and volume for the forecast period of 2022 to 2030. These analyses will help the reader to understand the potential worth of investment in a particular region.
The report provides in-depth segment analysis of the global customer relationship management market, thereby providing valuable insights at macro as well as micro levels. Analysis of major countries, which hold growth opportunities or account for significant share has also been included as part of geographic analysis of the customer relationship management market.
The report includes country-wise and region-wise market size for the period 2022-2030. It also includes market size and forecast by segments in terms of production capacity, price and revenue for the period 2022-2030.
Why should you invest in this report?
If you are aiming to enter the global customer relationship management market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for customer relationship management are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030 so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Table of Contents
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Enterprise Size Procurement Analysis
4.3.2. Sales and Distribution Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Customer Relationship Management Market
5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact
5.2. COVID 19 – Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Customer Relationship Management Market, By Component
8.1. Customer Relationship Management Market, by Component, 2022-2030
8.1.1. Software
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Customer Relationship Management Market, By Deployment
9.1. Customer Relationship Management Market, by Deployment, 2022-2030
9.1.1. On-Premise
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Cloud
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.2. Hybrid
9.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Customer Relationship Management Market, By Application
10.1. Customer Relationship Management Market, by Application, 2022-2030
10.1.1. Marketing and sales automation
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Customer management
10.1.2.1. Market Revenue and Forecast (2017-2030)
10.1.3. Lead generation and customer retention
10.1.3.1. Market Revenue and Forecast (2017-2030)
10.1.4. Others
10.1.4.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Customer Relationship Management Market, By End User
11.1. Customer Relationship Management Market, by End User, 2022-2030
11.1.1. BFSI
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Manufacturing
11.1.2.1. Market Revenue and Forecast (2017-2030)
11.1.3. Retail and consumer goods
11.1.3.1. Market Revenue and Forecast (2017-2030)
11.1.4. Health care
11.1.4.1. Market Revenue and Forecast (2017-2030)
11.1.5. IT and telecommunications
11.1.5.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Customer Relationship Management Market, By Solution
12.1. Customer Relationship Management Market, by Solution, 2022-2030
12.1.1. Customer Service
12.1.1.1. Market Revenue and Forecast (2017-2030)
12.1.2. Customer Experience Management
12.1.2.1. Market Revenue and Forecast (2017-2030)
12.1.3. CRM Analytics
12.1.3.1. Market Revenue and Forecast (2017-2030)
12.1.4. Marketing Automation
12.1.4.1. Market Revenue and Forecast (2017-2030)
12.1.5. Salesforce Automation
12.1.5.1. Market Revenue and Forecast (2017-2030)
12.1.6. Social Media Monitoring
12.1.6.1. Market Revenue and Forecast (2017-2030)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2017-2030)
Chapter 13. Global Customer Relationship Management Market, By Enterprise Size
13.1. Customer Relationship Management Market, by Enterprise Size, 2022-2030
13.1.1. Large Enterprises
13.1.1.1. Market Revenue and Forecast (2017-2030)
13.1.2. Small & Medium Enterprise
13.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 14. Global Customer Relationship Management Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.5. Market Revenue and Forecast, by Solution (2017-2030)
14.1.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.8. Market Revenue and Forecast, by Solution (2017-2030)
14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.10. Market Revenue and Forecast, by Solution (2017-2030)
14.1.11. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.5. Market Revenue and Forecast, by Solution (2017-2030)
14.2.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.8.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.8.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.9. Market Revenue and Forecast, by End User (2017-2030)
14.2.10. Market Revenue and Forecast, by Solution (2017-2030)
14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.11.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.11.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.12. Market Revenue and Forecast, by End User (2017-2030)
14.2.13. Market Revenue and Forecast, by Solution (2017-2030)
14.2.14. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.15.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.15.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.15.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.16. Market Revenue and Forecast, by Solution (2017-2030)
14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.17.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.17.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.17.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.18. Market Revenue and Forecast, by Solution (2017-2030)
14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.8. Market Revenue and Forecast, by Solution (2017-2030)
14.3.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.11. Market Revenue and Forecast, by Solution (2017-2030)
14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.12.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.12.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.12.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.12.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.8. Market Revenue and Forecast, by Solution (2017-2030)
14.4.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.11. Market Revenue and Forecast, by Solution (2017-2030)
14.4.12. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.14.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.14.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.14.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.14.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.8. Market Revenue and Forecast, by Solution (2017-2030)
14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.9.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
Chapter 15. Company Profiles
15.1. Salesforce.com, Inc.
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. Oracle Corporation
15.2.1. Company Overview
15.2.2. Product
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. ADOBE INC.
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. SugarCRM Inc
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Insightly Inc.
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. Microsoft Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. SAP SE
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Zoho Corporation Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Copper CRM, Inc.
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Creatio
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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