The global unified communication as a service market size accounted for US$ 58.55 billion in 2023 and is projected to reach around USD 376.51 billion by 2033, growing at a CAGR of 5% from 2023 to 2032.
Key Takeaways
- North America contributed more than 36% of market share in 2023.
- Asia-Pacific is estimated to expand at the fastest CAGR between 2024 and 2033.
- By industry vertical, the healthcare segment has held the largest market share of 19% in 2023.
- By industry vertical, the hospitality segment is anticipated to grow at a remarkable CAGR of 22.12% between 2024 and 2033.
- By deployment, the public cloud segment generated over 71% of the market share in 2023.
- By deployment, the private cloud segment is expected to expand at the fastest CAGR over the projected period.
Report Summary
The global unified communication as a service market report provides a Point-by-Point and In-Depth analysis of global market size, regional and country-level market size, market share, segmentation market growth, competitive landscape, sales analysis, opportunities analysis, strategic market growth analysis, the impact of domestic and global market key players, value chain optimization, trade regulations, recent developments, product launches, area marketplace expanding, and technological innovations.
The study offers a comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales in the unified communication as a service market across the globe.
A comprehensive estimate on the unified communication as a service market has been provided through an optimistic scenario as well as a conservative scenario, taking into account the sales of unified communication as a service during the forecast period. Price point comparison by region with global average price is also considered in the study.
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Unified Communication as a Service Market Scope
| Report Coverage | Details |
| Growth Rate from 2024 to 2033 | CAGR of 20.46% |
| Global Market Size in 2023 | USD 58.55 Billion |
| Global Market Size by 2033 | USD 376.51 Billion |
| U.S. Market Size in 2023 | USD 14.75 Billion |
| U.S. Market Size by 2033 | USD 95.04 Billion |
| Base Year | 2023 |
| Forecast Period | 2024 to 2033 |
| Segments Covered | By Industry Vertical and By Deployment |
| Regions Covered | North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa |
Key Highlights:
Reports Coverage: It incorporates key market sections, key makers secured, the extent of items offered in the years considered, worldwide containerized unified communication as a service market and study goals. Moreover, it contacts the division study gave in the report based on the sort of item and applications.
Market Outline: This area stresses the key investigations, market development rate, serious scene, market drivers, patterns, and issues notwithstanding the naturally visible pointers.
Market Production by Region: The report conveys information identified with import and fare, income, creation, and key players of every single local market contemplated are canvassed right now.
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Market Players
The report includes the profiles of key unified communication as a service market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information, key development in past five years.
Recent Developments
- In October 2023, ALE International, a leading provider of communication and cloud solutions, is expanding its global distribution network through the Rainbow Hub, supported by its extensive partner network. This move aims to meet the rising demand from businesses seeking innovative solutions to effectively connect and collaborate with their teams, customers, and suppliers.
- In August 2023, 8×8, Inc., a prominent provider of integrated cloud contact center and unified communications platforms, achieved significant recognition. The company received a prestigious Gold Stevie Award in the Technology Team of the Year category at the 20th Annual International Business Awards.
- In June 2023, Cisco formed a strategic partnership with AT&T mobile network to seamlessly integrate Webex Calling. This collaboration is anticipated to deliver a robust, mobile-first unified collaboration experience, allowing users to operate with a single business mobile number. Such advancements are poised to propel the growth of the industry.
- In October 2023, Avaya Inc. joined forces with Flouris, a major Dutch mortgage lender, leveraging OneCloud CCaaS to enhance customer experience. This collaboration also enables contact center personnel to operate effectively in a hybrid work environment.
Unified Communication as a Service Market Companies
- Microsoft Corporation
- Cisco Systems, Inc.
- Avaya Inc.
- RingCentral, Inc.
- Mitel Networks Corporation
- 8×8, Inc.
- Alcatel-Lucent Enterprise (ALE)
- Fuze, Inc.
- Zoom Video Communications, Inc.
- Vonage Holdings Corp.
- Twilio Inc.
- Unify (Atos SE)
- BroadSoft (acquired by Cisco)
- IBM Corporation
- Google LLC
Segments Covered in the Report
By Industry Vertical
- Automotive
- Education
- Healthcare
- BFSI
- Hospitality
- Real Estate
- Legal
- IT & Telecom
- Others
By Deployment
- Public Cloud
- Private Cloud
Regional Segmentation
- North America (U.S., Canada, Mexico)
- Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
- Asia-Pacific (China, Japan, India, Southeast Asia and Rest of APAC)
- Latin America (Brazil and Rest of Latin America)
- Middle East and Africa (GCC, North Africa, South Africa, Rest of MEA)
Research Methodology
Secondary Research
It involves company databases such as Hoover’s: This assists us to recognize financial information, the structure of the market participants and industry’s competitive landscape.
The secondary research sources referred in the process are as follows:
- Governmental bodies, and organizations creating economic policies
- National and international social welfare institutions
- Company websites, financial reports and SEC filings, broker and investor reports
- Related patent and regulatory databases
- Statistical databases and market reports
- Corporate Presentations, news, press release, and specification sheet of Manufacturers
Primary Research
Primary research includes face-to-face interviews, online surveys, and telephonic interviews.
- Means of primary research: Email interactions, telephonic discussions and Questionnaire-based research etc.
- In order to validate our research findings and analysis, we conduct primary interviews of key industry participants. Insights from primary respondents help in validating the secondary research findings. It also develops Research Team’s expertise and market understanding.
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology (Premium Insights)
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Unified Communication as a Service Market
5.1. COVID-19 Landscape: Unified Communication as a Service Industry Impact
5.2. COVID 19 – Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Unified Communication as a Service Market, By Industry Vertical
8.1. Unified Communication as a Service Market, by Industry Vertical, 2024-2033
8.1.1. Automotive
8.1.1.1. Market Revenue and Forecast (2021-2033)
8.1.2. Education
8.1.2.1. Market Revenue and Forecast (2021-2033)
8.1.3. Healthcare
8.1.3.1. Market Revenue and Forecast (2021-2033)
8.1.4. BFSI
8.1.4.1. Market Revenue and Forecast (2021-2033)
8.1.5. Hospitality
8.1.5.1. Market Revenue and Forecast (2021-2033)
8.1.6. Real Estate
8.1.6.1. Market Revenue and Forecast (2021-2033)
8.1.7. Legal
8.1.7.1. Market Revenue and Forecast (2021-2033)
8.1.8. IT & Telecom
8.1.8.1. Market Revenue and Forecast (2021-2033)
8.1.9. Others
8.1.9.1. Market Revenue and Forecast (2021-2033)
Chapter 9. Global Unified Communication as a Service Market, By Deployment
9.1. Unified Communication as a Service Market, by Deployment, 2024-2033
9.1.1. Public Cloud
9.1.1.1. Market Revenue and Forecast (2021-2033)
9.1.2. Private Cloud
9.1.2.1. Market Revenue and Forecast (2021-2033)
Chapter 10. Global Unified Communication as a Service Market, Regional Estimates and Trend Forecast
10.1. North America
10.1.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.1.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.1.3. U.S.
10.1.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.1.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.1.4. Rest of North America
10.1.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.1.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.2. Europe
10.2.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.2.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.2.3. UK
10.2.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.2.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.2.4. Germany
10.2.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.2.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.2.5. France
10.2.5.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.2.5.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.2.6. Rest of Europe
10.2.6.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.2.6.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.3. APAC
10.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.3.3. India
10.3.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.3.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.3.4. China
10.3.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.3.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.3.5. Japan
10.3.5.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.3.5.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.3.6. Rest of APAC
10.3.6.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.3.6.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.4. MEA
10.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.4.3. GCC
10.4.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.4.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.4.4. North Africa
10.4.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.4.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.4.5. South Africa
10.4.5.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.4.5.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.4.6. Rest of MEA
10.4.6.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.4.6.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.5. Latin America
10.5.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.5.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.5.3. Brazil
10.5.3.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.5.3.2. Market Revenue and Forecast, by Deployment (2021-2033)
10.5.4. Rest of LATAM
10.5.4.1. Market Revenue and Forecast, by Industry Vertical (2021-2033)
10.5.4.2. Market Revenue and Forecast, by Deployment (2021-2033)
Chapter 11. Company Profiles
11.1. Microsoft Corporation
11.1.1. Company Overview
11.1.2. Product Offerings
11.1.3. Financial Performance
11.1.4. Recent Initiatives
11.2. Cisco Systems, Inc.
11.2.1. Company Overview
11.2.2. Product Offerings
11.2.3. Financial Performance
11.2.4. Recent Initiatives
11.3. Avaya Inc.
11.3.1. Company Overview
11.3.2. Product Offerings
11.3.3. Financial Performance
11.3.4. Recent Initiatives
11.4. RingCentral, Inc.
11.4.1. Company Overview
11.4.2. Product Offerings
11.4.3. Financial Performance
11.4.4. Recent Initiatives
11.5. Mitel Networks Corporation
11.5.1. Company Overview
11.5.2. Product Offerings
11.5.3. Financial Performance
11.5.4. Recent Initiatives
11.6. 8×8, Inc.
11.6.1. Company Overview
11.6.2. Product Offerings
11.6.3. Financial Performance
11.6.4. Recent Initiatives
11.7. Alcatel-Lucent Enterprise (ALE)
11.7.1. Company Overview
11.7.2. Product Offerings
11.7.3. Financial Performance
11.7.4. Recent Initiatives
11.8. Fuze, Inc.
11.8.1. Company Overview
11.8.2. Product Offerings
11.8.3. Financial Performance
11.8.4. Recent Initiatives
11.9. Zoom Video Communications, Inc.
11.9.1. Company Overview
11.9.2. Product Offerings
11.9.3. Financial Performance
11.9.4. Recent Initiatives
11.10. Vonage Holdings Corp.
11.10.1. Company Overview
11.10.2. Product Offerings
11.10.3. Financial Performance
11.10.4. Recent Initiatives
Chapter 12. Research Methodology
12.1. Primary Research
12.2. Secondary Research
12.3. Assumptions
Chapter 13. Appendix
13.1. About Us
13.2. Glossary of Terms
Thanks for reading you can also get individual chapter-wise sections or region-wise report versions such as North America, Europe, or the Asia Pacific.
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