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Customer Relationship Management Market size is Expected to Surpass Around US$ 170 Billion by 2030

The global customer relationship management market size is expected to reach USD 170 Billion by 2030, with a CAGR of 13.3% from 2022 to 2030.

[150+ Pages Report] As per the latest Research and survey report issued by Precedence Research, the global customer relationship management market was valued at around USD 61.57 billion in 2021 and is expected to register revenues worth USD 170 billion by the end of 2030, growing at an exceptional CAGR of approximately 13.3% between 2022 and 2030.

Customer Relationship Management

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Customer Relationship Management Market Report Scope

A recent study by Precedence Research on the customer relationship management market offers a forecast for 2022 and 2030. The study analyzes crucial trends that are currently determining the growth of the customer relationship management market. This report explicates on vital dynamics such as the drivers, restraints, and opportunities for key market players, along with key stakeholders as well as emerging players associated with the manufacturing of customer relationship management. The study also provides the dynamics that are responsible for influencing the future status of the customer relationship management market over the forecast period.

A detailed assessment of the customer relationship management market value chain analysis, business execution, and supply chain analysis across regional markets has been covered in the report. A list of prominent companies operating in the customer relationship management market along with their product portfolio enhances the reliability of this comprehensive research study.

Competition Landscape

The report has engulfed a chapter on the global customer relationship management market’s competitive landscape, which provides detailed analysis and insights on companies offering customer relationship management. Profiles of key companies, along with a strategic overview of their M&A and expansion plans across geographies, have been delivered in this chapter. This chapter is priceless for report readers, as its enables them in gauging their growth potential in the market and implement key strategies for extending their market reach.

This chapter offers key recommendations for both new and existing market participants, enabling them to emerge sustainably and profitably. Intelligence on the market players has been delivered on the basis of their product overview, SWOT analysis, key developments, key financials and company overview. Occupancy of these market participants has been tracked by the report and portrayed via an intensity map.

Read Also@ Artificial Intelligence in Hardware Market Size to Worth Around US$ 89.22 Billion by 2030

Some of the Prominent Players in the Customer Relationship Management Market Include:
  • Salesforce.com, Inc.
  • Oracle Corporation
  • ADOBE INC.
  • SugarCRM Inc.
  • Insightly Inc.
  • Microsoft Corporation
  • SAP SE
  • Zoho Corporation Pvt. Ltd
  • Copper CRM, Inc.
  • Creatio
Customer Relationship Management Market Segmentation

By Component

  • Software
  • Services

By Deployment

  • On-Premise
  • Cloud
  • Hybrid

By Application

  • Marketing and sales automation
  • Customer management
  • Lead generation and customer retention
  • Others.

By End User

  • BFSI
  • Manufacturing
  • Retail and consumer goods
  • Health care
  • IT and telecommunications

By Solution

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Social Media Monitoring
  • Others

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprise

Regional Segmentation

  • Asia-Pacific [China, Southeast Asia, India, Japan, Korea, Western Asia]
  • Europe [Germany, UK, France, Italy, Russia, Spain, Netherlands, Turkey, Switzerland]
  • North America [United States, Canada, Mexico]
  • South America [Brazil, Argentina, Columbia, Chile, Peru]
  • Middle East & Africa [GCC, North Africa, South Africa]

Regional Analysis

The research report includes a detailed study of regions of North America, Europe, China, Japan and Rest of the World. The report has been curated after observing and studying various factors that determine regional growth such as economic, environmental, social, technological, and political status of the particular region. Analysts have studied the data of revenue and manufacturers of each region. This section analyses region-wise revenue and volume for the forecast period of 2022 to 2030. These analyses will help the reader to understand the potential worth of investment in a particular region.

The report provides in-depth segment analysis of the global customer relationship management market, thereby providing valuable insights at macro as well as micro levels. Analysis of major countries, which hold growth opportunities or account for significant share has also been included as part of geographic analysis of the customer relationship management market.

The report includes country-wise and region-wise market size for the period 2022-2030. It also includes market size and forecast by segments in terms of production capacity, price and revenue for the period 2022-2030.

Why should you invest in this report?

If you are aiming to enter the global customer relationship management market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for customer relationship management are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030 so that you can plan your strategies to enter this market accordingly.

Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.

Table of Contents

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Enterprise Size Procurement Analysis

4.3.2. Sales and Distribution Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Customer Relationship Management Market 

5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Customer Relationship Management Market, By Component

8.1. Customer Relationship Management Market, by Component, 2022-2030

8.1.1. Software

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Services

8.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Customer Relationship Management Market, By Deployment

9.1. Customer Relationship Management Market, by Deployment, 2022-2030

9.1.1. On-Premise

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Cloud

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.2. Hybrid

9.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Customer Relationship Management Market, By Application

10.1. Customer Relationship Management Market, by Application, 2022-2030

10.1.1. Marketing and sales automation

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Customer management

10.1.2.1. Market Revenue and Forecast (2017-2030)

10.1.3. Lead generation and customer retention

10.1.3.1. Market Revenue and Forecast (2017-2030)

10.1.4. Others

10.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Customer Relationship Management Market, By End User

11.1. Customer Relationship Management Market, by End User, 2022-2030

11.1.1. BFSI

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Manufacturing

11.1.2.1. Market Revenue and Forecast (2017-2030)

11.1.3. Retail and consumer goods

11.1.3.1. Market Revenue and Forecast (2017-2030)

11.1.4. Health care

11.1.4.1. Market Revenue and Forecast (2017-2030)

11.1.5. IT and telecommunications

11.1.5.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Customer Relationship Management Market, By Solution

12.1. Customer Relationship Management Market, by Solution, 2022-2030

12.1.1. Customer Service

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. Customer Experience Management

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. CRM Analytics

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Marketing Automation

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Salesforce Automation

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. Social Media Monitoring

12.1.6.1. Market Revenue and Forecast (2017-2030)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Customer Relationship Management Market, By Enterprise Size

13.1. Customer Relationship Management Market, by Enterprise Size, 2022-2030

13.1.1. Large Enterprises

13.1.1.1. Market Revenue and Forecast (2017-2030)

13.1.2. Small & Medium Enterprise

13.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 14. Global Customer Relationship Management Market, Regional Estimates and Trend Forecast

14.1. North America

14.1.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.5. Market Revenue and Forecast, by Solution (2017-2030)

14.1.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.1.7. U.S.

14.1.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.8. Market Revenue and Forecast, by Solution (2017-2030)

14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.1.9. Rest of North America

14.1.9.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.9.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.9.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.9.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.10. Market Revenue and Forecast, by Solution (2017-2030)

14.1.11. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.1.11.1.

14.2. Europe

14.2.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.4. Market Revenue and Forecast, by End User (2017-2030)

14.2.5. Market Revenue and Forecast, by Solution (2017-2030)

14.2.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.7.

14.2.8. UK

14.2.8.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.8.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.8.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.9. Market Revenue and Forecast, by End User (2017-2030)

14.2.10. Market Revenue and Forecast, by Solution (2017-2030)

14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.11. Germany

14.2.11.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.11.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.11.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.12. Market Revenue and Forecast, by End User (2017-2030)

14.2.13. Market Revenue and Forecast, by Solution (2017-2030)

14.2.14. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.14.1.

14.2.15. France

14.2.15.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.15.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.15.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.15.4. Market Revenue and Forecast, by End User (2017-2030)

14.2.16. Market Revenue and Forecast, by Solution (2017-2030)

14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.17. Rest of Europe

14.2.17.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.17.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.17.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.17.4. Market Revenue and Forecast, by End User (2017-2030)

14.2.18. Market Revenue and Forecast, by Solution (2017-2030)

14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3. APAC

14.3.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.7. India

14.3.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.8. Market Revenue and Forecast, by Solution (2017-2030)

14.3.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.10. China

14.3.10.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.10.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.10.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.10.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.11. Market Revenue and Forecast, by Solution (2017-2030)

14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.12. Japan

14.3.12.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.12.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.12.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.12.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.12.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.13. Rest of APAC

14.3.13.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.13.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.13.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.13.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.13.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4. MEA

14.4.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.7. GCC

14.4.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.8. Market Revenue and Forecast, by Solution (2017-2030)

14.4.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.10. North Africa

14.4.10.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.10.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.10.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.10.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.11. Market Revenue and Forecast, by Solution (2017-2030)

14.4.12. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.13. South Africa

14.4.13.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.13.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.13.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.13.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.13.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.14. Rest of MEA

14.4.14.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.14.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.14.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.14.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.14.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5. Latin America

14.5.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.5. Market Revenue and Forecast, by Solution (2017-2030)

14.5.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5.7. Brazil

14.5.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.8. Market Revenue and Forecast, by Solution (2017-2030)

14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5.9. Rest of LATAM

14.5.9.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.9.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.9.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.9.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.9.5. Market Revenue and Forecast, by Solution (2017-2030)

14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

Chapter 15. Company Profiles

15.1. Salesforce.com, Inc.

15.1.1. Company Overview

15.1.2. Product Offerings

15.1.3. Financial Performance

15.1.4. Recent Initiatives

15.2. Oracle Corporation

15.2.1. Company Overview

15.2.2. Product

15.2.3. Financial Performance

15.2.4. Recent Initiatives

15.3. ADOBE INC.

15.3.1. Company Overview

15.3.2. Product Offerings

15.3.3. Financial Performance

15.3.4. Recent Initiatives

15.4. SugarCRM Inc

15.4.1. Company Overview

15.4.2. Product Offerings

15.4.3. Financial Performance

15.4.4. Recent Initiatives

15.5. Insightly Inc.

15.5.1. Company Overview

15.5.2. Product Offerings

15.5.3. Financial Performance

15.5.4. Recent Initiatives

15.6. Microsoft Corporation

15.6.1. Company Overview

15.6.2. Product Offerings

15.6.3. Financial Performance

15.6.4. Recent Initiatives

15.7. SAP SE

15.7.1. Company Overview

15.7.2. Product Offerings

15.7.3. Financial Performance

15.7.4. Recent Initiatives

15.8. Zoho Corporation Pvt. Ltd

15.8.1. Company Overview

15.8.2. Product Offerings

15.8.3. Financial Performance

15.8.4. Recent Initiatives

15.9. Copper CRM, Inc.

15.9.1. Company Overview

15.9.2. Product Offerings

15.9.3. Financial Performance

15.9.4. Recent Initiatives

15.10. Creatio

15.10.1. Company Overview

15.10.2. Product Offerings

15.10.3. Financial Performance

15.10.4. Recent Initiatives

Chapter 16. Research Methodology

16.1. Primary Research

16.2. Secondary Research

16.3. Assumptions

Chapter 17. Appendix

17.1. About Us

17.2. Glossary of Terms

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Precedence Research is a Canada/India based company and one of the leading providers of strategic market insights. We offer executive-level blueprints of markets and solutions beyond flagship surveys. Our repository covers consultation, syndicated market studies, and customized research reports. Through our services we aim at connecting an organization’s goal with lucrative prospects globally.

From gauging investment feasibility to uncovering hidden growth opportunities, our market studies cover in-depth analysis, which also is interspersed with relevant statistics. Recommendation are often enclosed within our reports with the sole intent of enabling organizations achieve mission-critical success.

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Janet Edward

I have completed my education in Bachelors in Computer Application. A focused learner having a keen interest in the field of digital marketing, SEO, SMM, and Google Analytics enthusiastic to learn new things along with building leadership skills.

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