Contact Center Analytics Market Size Analysis 2022 To 2030

The global contact center analytics market size accounted for US$ 1.8 billion in 2021 and is projected to reach around USD 9.1 billion by 2030, growing at a CAGR of 19.73% from 2022 to 2030.

Contact Center Analytics Market Key Takeaways:

• By solution, the speech analytics segment has accounted global revenue share of 24.5% in 2021.
• By service, the integration & deployment segment has captured 42% market share in 2021.
• By deployment, the on-premise deployment segment has generated 58.5% revenue share in 2021.
• By enterprise size, the global large enterprises segment has reached 58% of the global revenue share in 2021.
• By application, the customer experience management segment hit 19% of total revenue share in 2021.
• By end use, the IT & telecom segment has reached more than 25.5% revenue share in 2021.
• The North American region has accounted more than 34.6% revenue share in 2021.

Report Summary

The global contact center analytics market report provides a Point-by-Point and In-Depth analysis of global market size, regional and country-level market size, market share, segmentation market growth, competitive landscape, sales analysis, opportunities analysis, strategic market growth analysis, the impact of domestic and global market key players, value chain optimization, trade regulations, recent developments, product launches, area marketplace expanding, and technological innovations.

The study offers a comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales in the contact center analytics market across the globe.

A comprehensive estimate on the contact center analytics market has been provided through an optimistic scenario as well as a conservative scenario, taking into account the sales of contact center analytics during the forecast period. Price point comparison by region with global average price is also considered in the study.

Contact Center Analytics Market Scope

Key Highlights:

Reports Coverage: It incorporates key market sections, key makers secured, the extent of items offered in the years considered, worldwide containerized contact center analytics market and study goals. Moreover, it contacts the division study gave in the report based on the sort of item and applications.

Market Outline: This area stresses the key investigations, market development rate, serious scene, market drivers, patterns, and issues notwithstanding the naturally visible pointers.

Market Production by Region: The report conveys information identified with import and fare, income, creation, and key players of every single local market contemplated are canvassed right now.

Also Read: Carbon Nanomaterials Market Size Analysis 2022 To 2030

Contact Center Analytics Market Players

The report includes the profiles of key contact center analytics market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information, key development in past five years.

Major companies operating in this area are 8X8 Inc., CallMiner, Mitel Networks Corp., Nice Ltd., Oracle Corp, Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Genpact Ltd., SAP SE

Market Segmentation

By Solution

• Speech Analytics
• Performance Analytics
• Predictive Analytics
• Text Analytics

By Service

• Integration & Deployment
• Managed Services
• Support & Maintenance
• Training & Consulting

By Deployment 

• On-premise
• Hosted

By Enterprise Size 

• Large Enterprises
• Small & Medium Enterprises

By End User

• IT & Telecom
• Travel & Hospitality
• Consumer Goods & Retail
• Government
• Healthcare
• Others

Regional Segmentation

• North America (U.S., Canada, Mexico)
• Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
• Asia-Pacific (China, Japan, India, Southeast Asia and Rest of APAC)
• Latin America (Brazil and Rest of Latin America)
• Middle East and Africa (GCC, North Africa, South Africa, Rest of MEA)

Research Methodology

Secondary Research

It involves company databases such as Hoover’s: This assists us to recognize financial information, the structure of the market participants and industry’s competitive landscape.

The secondary research sources referred in the process are as follows:

• Governmental bodies, and organizations creating economic policies
• National and international social welfare institutions
• Company websites, financial reports and SEC filings, broker and investor reports
• Related patent and regulatory databases
• Statistical databases and market reports
• Corporate Presentations, news, press release, and specification sheet of Manufacturers

Primary Research

Primary research includes face-to-face interviews, online surveys, and telephonic interviews.

• Means of primary research: Email interactions, telephonic discussions and Questionnaire-based research etc.
• In order to validate our research findings and analysis, we conduct primary interviews of key industry participants. Insights from primary respondents help in validating the secondary research findings. It also develops Research Team’s expertise and market understanding.

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Contact Center Analytics Market 

5.1. COVID-19 Landscape: Contact Center Analytics Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Contact Center Analytics Market, By Solution

8.1. Contact Center Analytics Market, by Solution, 2022-2030

8.1.1. Speech Analytics

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Performance Analytics

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. Predictive Analytics

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Text Analytics

8.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Contact Center Analytics Market, By Service

9.1. Contact Center Analytics Market, by Service, 2022-2030

9.1.1. Integration & Deployment

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Managed Services

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Support & Maintenance

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. Training & Consulting

9.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Contact Center Analytics Market, By Deployment 

10.1. Contact Center Analytics Market, by Deployment, 2022-2030

10.1.1. On-premise

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Hosted

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Contact Center Analytics Market, By Enterprise Size

11.1. Contact Center Analytics Market, by Enterprise Size, 2022-2030

11.1.1. Large Enterprises

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Small & Medium Enterprises

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Contact Center Analytics Market, By End User

12.1. Contact Center Analytics Market, by End User, 2022-2030

12.1.1. IT & Telecom

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. Travel & Hospitality

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. Consumer Goods & Retail

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Government

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Healthcare

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. Others

12.1.6.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Contact Center Analytics Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.5. Market Revenue and Forecast, by End User (2017-2030)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.6.5. Market Revenue and Forecast, by End User (2017-2030)

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.7.5. Market Revenue and Forecast, by End User (2017-2030)

13.2. Europe

13.2.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.5. Market Revenue and Forecast, by End User (2017-2030)

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.7. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.8. Market Revenue and Forecast, by End User (2017-2030)

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.10. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.11. Market Revenue and Forecast, by End User (2017-2030)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.12.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.12.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.12.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.13. Market Revenue and Forecast, by End User (2017-2030)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.14.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.14.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.14.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.15. Market Revenue and Forecast, by End User (2017-2030)

13.3. APAC

13.3.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.7. Market Revenue and Forecast, by End User (2017-2030)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.9. Market Revenue and Forecast, by End User (2017-2030)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.4. MEA

13.4.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.7. Market Revenue and Forecast, by End User (2017-2030)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.9. Market Revenue and Forecast, by End User (2017-2030)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.5. Market Revenue and Forecast, by End User (2017-2030)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.7. Market Revenue and Forecast, by End User (2017-2030)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.8.5. Market Revenue and Forecast, by End User (2017-2030)

Chapter 14. Company Profiles

14.1. 8X8 Inc.

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. CallMiner

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Mitel Networks Corp.

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. Nice Ltd.

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle Corp

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Cisco Systems, Inc.

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Enghouse Interactive

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Five9, Inc.

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Genesys, Genpact Ltd.

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. SAP SE

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

Thanks for reading you can also get individual chapter-wise sections or region-wise report versions such as North America, Europe, or the Asia Pacific.

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