March 4, 2024

Contact Center Software Market Size Analysis 2022 To 2030

The global contact center software market size accounted for US$ 35.8  Bn in 2021 and is projected to reach around USD 173.9  Bn by 2030, growing at a CAGR of 19.2% from 2022 to 2030.

Contact Center Software Market Size 2022 To 2030

Report Summary

The global contact center software market report provides a Point-by-Point and In-Depth analysis of global market size, regional and country-level market size, market share, segmentation market growth, competitive landscape, sales analysis, opportunities analysis, strategic market growth analysis, the impact of domestic and global market key players, value chain optimization, trade regulations, recent developments, product launches, area marketplace expanding, and technological innovations.

The study offers a comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales in the contact center software market across the globe.

A comprehensive estimate on the contact center software market has been provided through an optimistic scenario as well as a conservative scenario, taking into account the sales of contact center software during the forecast period. Price point comparison by region with global average price is also considered in the study.

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Contact Center Software Market Report Scope 

Report CoverageDetails
Market Size in 2022USD 42.67 Billion
Market Size by 2030USD 173.9 Billion
Growth Rate from 2022 to 2030CAGR of 19.2%
Base Year2021
Forecast Period2022 to 2030
Segments Covered
  • By Solution
  • By Service
  • By Deployment
  • By Enterprise Size
  • By End-User

Key Highlights:

Reports Coverage: It incorporates key market sections, key makers secured, the extent of items offered in the years considered, worldwide containerized contact center software market and study goals. Moreover, it contacts the division study gave in the report based on the sort of item and applications.

Market Outline: This area stresses the key investigations, market development rate, serious scene, market drivers, patterns, and issues notwithstanding the naturally visible pointers.

Market Production by Region: The report conveys information identified with import and fare, income, creation, and key players of every single local market contemplated are canvassed right now.

Also Read:  Digital Printing Market Size Analysis 2022 To 2030

Market Players

The report includes the profiles of key contact center software market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information, key development in past five years.

Major companies operating in this area 

  • 8X8, Inc.
  • ALE International
  • Altivon
  • Amazon Web Services, Inc.
  • Ameyo
  • Amtelco
  • Aspect Software
  • Avaya Inc.
  • Avoxi
  • Cisco Systems, Inc.
  • Enghouse Interactive Inc.
  • Exotel Techcom Pvt. Ltd.
  • Five9, Inc.
  • Genesys
  • Microsoft Corp.
  • NEC Corp.
  • SAP SE
  • Spok, Inc.
  • Talkdesk, Inc.
  • Twilio Inc.
  • UiPath
  • Unify Inc.
  • VCC Live

Contact Center Software Market Segmentation

By Solution

  • Automatic Call Distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Call Recording
  • Dialer
  • Customer Collaboration
  • Reporting & Analytics
  • Interactive Voice Responses (IVR)
  • Workforce Optimization
  • Others

By Service

  • Integration & Deployment
  • Support & Maintenance
  • Training & Consulting
  • Managed Services

By Deployment

  • Hosted
  • On-premise

By Enterprise Size

  • Large Enterprises
  • Small and Medium-Sized Enterprises

By End-User

  • Healthcare
  • BFSI
  • Government
  • Consumer Goods and Retail
  • Travel and Hospitality
  • IT and Telecom
  • Others

Regional Segmentation

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
  • Asia-Pacific (China, Japan, India, Southeast Asia and Rest of APAC)
  • Latin America (Brazil and Rest of Latin America)
  • Middle East and Africa (GCC, North Africa, South Africa, Rest of MEA)

Research Methodology

Secondary Research

It involves company databases such as Hoover’s: This assists us to recognize financial information, the structure of the market participants and industry’s competitive landscape.

The secondary research sources referred in the process are as follows:

  • Governmental bodies, and organizations creating economic policies
  • National and international social welfare institutions
  • Company websites, financial reports and SEC filings, broker and investor reports
  • Related patent and regulatory databases
  • Statistical databases and market reports
  • Corporate Presentations, news, press release, and specification sheet of Manufacturers

Primary Research

Primary research includes face-to-face interviews, online surveys, and telephonic interviews.

  • Means of primary research: Email interactions, telephonic discussions and Questionnaire-based research etc.
  • In order to validate our research findings and analysis, we conduct primary interviews of key industry participants. Insights from primary respondents help in validating the secondary research findings. It also develops Research Team’s expertise and market understanding.

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Contact Center Software Market 

5.1. COVID-19 Landscape: Contact Center Software Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Contact Center Software Market, By Solution

8.1. Contact Center Software Market, by Solution, 2022-2030

8.1.1. Automatic Call Distribution (ACD)

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Computer Telephony Integration (CTI)

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. Call Recording

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Dialer

8.1.4.1. Market Revenue and Forecast (2017-2030)

8.1.5. Customer Collaboration

8.1.5.1. Market Revenue and Forecast (2017-2030)

8.1.6. Reporting & Analytics

8.1.6.1. Market Revenue and Forecast (2017-2030)

8.1.7. Interactive Voice Responses (IVR)

8.1.7.1. Market Revenue and Forecast (2017-2030)

8.1.8. Workforce Optimization

8.1.8.1. Market Revenue and Forecast (2017-2030)

8.1.9. Others

8.1.9.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Contact Center Software Market, By Service

9.1. Contact Center Software Market, by Service, 2022-2030

9.1.1. Integration & Deployment

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Support & Maintenance

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Training & Consulting

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. Managed Services

9.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Contact Center Software Market, By Deployment 

10.1. Contact Center Software Market, by Deployment, 2022-2030

10.1.1. Hosted

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. On-premise

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Contact Center Software Market, By Enterprise Size

11.1. Contact Center Software Market, by Enterprise Size, 2022-2030

11.1.1. Large Enterprises

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Small and Medium-Sized Enterprises

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Contact Center Software Market, By End-User

12.1. Contact Center Software Market, by End-User, 2022-2030

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. BFSI

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. Government

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Consumer Goods and Retail

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Travel and Hospitality

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. IT and Telecom

12.1.6.1. Market Revenue and Forecast (2017-2030)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Contact Center Software Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.5. Market Revenue and Forecast, by End-User (2017-2030)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.6.5. Market Revenue and Forecast, by End-User (2017-2030)

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.7.5. Market Revenue and Forecast, by End-User (2017-2030)

13.2. Europe

13.2.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.5. Market Revenue and Forecast, by End-User (2017-2030)

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.7. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.8. Market Revenue and Forecast, by End-User (2017-2030)

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.10. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.11. Market Revenue and Forecast, by End-User (2017-2030)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.12.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.12.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.12.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.13. Market Revenue and Forecast, by End-User (2017-2030)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.14.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.14.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.14.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.15. Market Revenue and Forecast, by End-User (2017-2030)

13.3. APAC

13.3.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.5. Market Revenue and Forecast, by End-User (2017-2030)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.7. Market Revenue and Forecast, by End-User (2017-2030)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.9. Market Revenue and Forecast, by End-User (2017-2030)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.10.5. Market Revenue and Forecast, by End-User (2017-2030)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.11.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4. MEA

13.4.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.7. Market Revenue and Forecast, by End-User (2017-2030)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.9. Market Revenue and Forecast, by End-User (2017-2030)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.10.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.11.5. Market Revenue and Forecast, by End-User (2017-2030)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.5. Market Revenue and Forecast, by End-User (2017-2030)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.7. Market Revenue and Forecast, by End-User (2017-2030)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.8.5. Market Revenue and Forecast, by End-User (2017-2030)

Chapter 14. Company Profiles

14.1. 8X8, Inc.

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. ALE International

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Altivon

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. Amazon Web Services, Inc.

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Ameyo

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Amtelco

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aspect Software

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Avaya Inc.

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Avoxi

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Cisco Systems, Inc.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

Thanks for reading you can also get individual chapter-wise sections or region-wise report versions such as North America, Europe, or the Asia Pacific.

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